We guarantee fast shipping! In order to ensure that you have a great shopping experience, we provide a smooth shipping process. If you have any problems receiving your package, we will reship once at our expense.
SOME IMPORTANT THINGS YOU SHOULD KNOW
ABOUT OUR SHIPPING POLICIES:
You are responsible for providing the correct shipping address.
Someone must be available at your shipping address during the day to sign for the package.
We ship all our merchandise via express international courier. It must be signed for upon delivery
All shipments are shipped directly from our warehouse in China
You will receive an email with a tracking number allowing you to track the progress of your shipment on the day your merchandise is shipped.
It could take up to 5 days for the shipping company to update their website with details of your shipment.
Your order may arrive in multiple packages. If your order has been split, you will receive multiple tracking numbers. The amount of tracking numbers you receive reflects the number of packages you should expect to receive.
Although most packages arrive within 7 days it can take up to 15 days for you to receive your package.
Your package will pass through customs in your country and you may be asked to assist in clearance.
We are not responsible for taxes or tariffs on your packages. We try to avoid these costs with low value invoices.
We do everything we can to reduce the cost of shipping your merchandise. In fact we cover most of the fees associated with shipping your merchandise. We ask that you pay only a nominal fee.
We ship anywhere in the world. The world is divided into 4 different zones depending on the shipping cost to that country. Use the drop down menu below to determine which zone your country is in and then use the table to determine to cost of shipping to your country. All shipping costs are automatically calculated by our shopping cart and will be displayed to you before checkout.
We guarantee your satisfaction and if for any reason you are unhappy with the items purchased from us, simply return them to us for an exchange or a full refund.
Please contact our customer support by email through this contact form, by the email during our office hours. A member of our support team will give you instructions on how to proceed, based on your specific needs.
Notify us of the request to refund or exchange within 30 days from the time of goods receipt.
All items (including all parts, accessories) must be returned to us via a courier.
There is no restocking fee whatsoever.
We issue refunds for any type of payment methods: Western Union, Credit Card, MoneyGram, and Bank Transfers.
We want to make shopping easy. We hope that having clear and detailed return policy and procedures will help you feel better about your shopping experience.